Computer Repair Investigation

Slide1

  • The purpose of this investigation is to see if computer repair companies really know what they are doing and if they are charging the correct prices.
  • Many people are desperate to get their technology fixed and do not know much about their devices
  • Marketplace TV rigged an apartment in Toronto, Canada with hidden cameras
  • They created a small problem to a computer and called in 10 repair techies
  • Only 30% of the techs were able to diagnose the problem
  • In all of their testing, one techie performed poorly in every way – service, diagnosis, price and privacy
  • They went to London Ontario to interview one of the founders of Nerds on Site about this employee

Slide1